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Privacy Policy

What Personal Data We Collect

How We Use Your Data

Legal Basis & Your Rights

Cookies & Tracking Technologies

We may collect the following types of personal data:

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  • Contact information (name, email address, phone number)

  • Address or location details (if you provide them)

  • Browsing data (IP address, device type, browser, pages visited)

  • Communication history (when you contact us via email, phone, forms)

We use your personal data for purposes including:

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  • Responding to your enquiries and providing support

  • Managing communications with you

  • Improving our website, services, and user experience

  • Sending you marketing messages only if you have agreed to receive them

Data Retention & Security

We process your personal data under the UAE’s Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law, PDPL)

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You have rights under the law, including:

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  • Right to access the personal data we hold about you

  • Right to correct inaccurate data

  • Right to request deletion of your personal data

  • Right to object to processing, especially for marketing

  • Right to withdraw consent at any time, when consent is the basis for processing

Data Sharing & Transfers

We will not share your personal data with third parties except:

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  • When necessary to fulfill service requests (e.g. suppliers or service providers working with us)

  • When required by law

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If data is transferred outside the UAE, we ensure appropriate safeguards (such as contractual protections) are in place in compliance with PDPL.

We may use cookies or similar technologies to collect technical data about your use of the website (e.g. for analytics). These help us understand site traffic and improve performance.

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You can manage or disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.

  • We keep your personal data only as long as needed for the purposes stated above or to meet legal obligations.

  • We use reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

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